Now Hiring - Inside Sales Support in Jackson, WI

Job description

Mastip Inc of Jackson, WI is looking for a Inside Sales Support person to be a part of a growing team. Your role is to provide high quality service and support to the Technical Sales Team and our customers.

Expectational customer service minded individual is mandatory

• If you are precise and thorough,
• If you want to work in a small team with multiple responsibilities and activities,
• If you are a people person and like understanding the customers’ needs,
• If you are looking for an evolutive career,
• If you have a good understanding of plastic injection process or injection molds,

Then you may want to join Mastip Hot Runner systems.

As a member of Mastip Inc, you will be working in close collaboration with the Wisconsin team as well as with the sales staff around the USA. We are supported by our robust corporate team in Auckland, New Zealand. The position will report to the Technical Sales Director in Wisconsin.

The Inside Sales Support role is mainly responsible as support for the Sales Team with the passion and drive to help our company grow. It could also be a great entry point if you desire to progress into a Regional Sales Manager Position.

Daily Duties Will Include:

• Providing support to the Sales and Technical Team with their daily duties
• Maintaining relationships with existing customers.
• Assisting with delivery of timely and accurate quotes to Customers based on the best available information
• Engaging in frequent customer contact to follow-up on quotes, system approval status, post-sale follow-up and service parts request.
• Ensuring the design team has the correct information to check that they can carry out their role
• Possible progression into Regional Sales Manager Position if interested

40 hours per week as per rostered shift, and additional over time hours as required to fulfil the requirement of the role. Some schedule flexibility may be available for the right individual.

Position Responsibilities

• Daily support for Sales Team
• Champion for continuous improvement

Knowledge and Skills Needed

• Expectational “customer service” minded individual is mandatory
• Ability to multi-task and prioritize time
• Computer literacy; intermediate or advanced level proficiency in Windows software, spreadsheets, Outlook and other Microsoft office applications
• Technical aptitude in Plastic Injection or/and mold making is preferred. Willing to train the right candidate.
• Exposure to, or working knowledge of, 2D/3D CAD/CAM viewing software is preferred
• Familiarity with an ERP system, CRM and/or with quoting software would be a plus
• Proven Account Management skills required in order to create, maintain and enhance customer relationships and sales

Qualifications /Experience

Strong history of growth in customer service, inside sales, account management, etc. with high degree of customer interaction and adding value in multiple areas of an organization. Primarily though telephone, email and zoom/teams/online interaction.

Mastip Inc is part of a multinational group specialized in serving the Mold Industry with innovative solutions, mainly in Hot Runner systems.

Mastip is headquartered in Auckland, New Zealand and has facilities and subsidiaries in Asia, Europe and North America. Mastip, as a brand, is recognized as one of the best price quality ratio solutions in the Hot Runner industry.

We are focused on service and customer support and as such our teammates need to be attentive and collaborative individuals.

If you want to know more about this unique opportunity, Apply Now by submitting your resume & covering letter to [please apply online]

Job Type: Full-time

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Jackson, WI 53037: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person